Customer Intelligence
See SMS activity alongside email
Understand what a participant has received without switching between channels. Workflow SMS events now appear alongside email in customer message history.
Message history now includes workflow SMS, making it easier to answer questions about a participant’s communications. Channel labels distinguish texts from email, and activity timelines show the corresponding SMS events.
Review available delivery states such as accepted, delivered, or failed, along with consent and number-status events. This adds visibility into existing SMS communications; it does not change which messages your workflows send.
What you can do
- See email and SMS in the same profile message history.
- Review SMS delivery states and failed sends.
- Find SMS events in customer and participant activity timelines.
Get started
Open a customer profile to review message history, or inspect the customer or participant Activity timeline for SMS events.