# Revup RevAssist Promotion AI Revup is software for building, publishing, and measuring branded forms, sweepstakes, giveaways, contests, instant-win experiences, and purchase promotions, with customer intelligence, winner management, email, and SMS tools for authorized follow-up. - Canonical HTML: https://revup.com/revassist/ - Full HTML page: [Open the canonical page](https://revup.com/revassist/) - Last reviewed: 2026-09-16 ## Overview RevAssist is Revup's promotion AI. On a public promotion page it answers entrant questions from that promotion's own saved configuration, an excerpt of its published official rules, and up to 20 sponsor-written FAQs. In the dashboard, Create with RevAssist drafts a promotion title and description so a new promotion starts as something to edit instead of an empty form. ## Core capabilities - Participant chat enabled per promotion and off by default, with an optional sponsor contact email for unanswered questions - Answers grounded in the saved dates, timezone, entry path, form requirements, bonus actions, and configured prizes for that promotion - Up to 20 sponsor-written FAQs per promotion, edited in the default language and translated with the rest of the promotion - Sponsor FAQs supplied as reference context for AI-generated answers, including questions that match a saved FAQ - An excerpt of the published official rules supplied alongside the sponsor FAQs - Replies in the language the entrant used, with the widget labels translated alongside the promotion - Instructed to surface conflicting rules and FAQs rather than issue a yes-or-no eligibility ruling - Full conversation transcripts per promotion and per participant, searchable by name, email, or words from either side of the conversation - Create with RevAssist drafts a promotion title and description during promotion creation, with a regenerate option before you continue into the builder ## Product details ### Answers grounded in this promotion RevAssist is given the promotion's saved public configuration: its title, type, status, timezone, start and end dates, sponsor name, entry path, visible form fields and which are required, enabled bonus actions and their mechanics, and the configured public prizes with their quantities. It answers from that record instead of from general knowledge about giveaways. AI-generated answers can still be wrong; treat them as help, not as an independently verified statement of your rules. ### Sponsor FAQs you control Add up to 20 question-and-answer pairs per promotion. Up to three also appear as tappable quick questions when the chat opens. RevAssist uses your saved FAQs alongside the promotion details and official rules to generate replies. Even an exact question match goes through the AI provider; replies are not guaranteed to repeat your saved answer verbatim. ### Official rules in the same context For promotion types that publish official rules, RevAssist is supplied an excerpt of the published rules alongside your FAQs, so eligibility, age, and alternate-entry answers come from the same document entrants can read. It is instructed to describe both requirements and withhold a yes-or-no ruling when a sponsor FAQ and the official rules disagree, rather than choosing which one controls. ### No tools or actions RevAssist is a text-only helper. It has no tools or actions: it cannot change a promotion, create a support ticket, or send mail. Entrants can still type personal details into chat, so the widget tells them not to share passwords, payment details, or private documents there. ### Privacy and the AI provider Revup stores each conversation. To generate a reply, the current question and recent conversation history are sent with the promotion context to Revup's AI provider, including when the question matches a saved FAQ. Point entrants at your entry form or private claim form for anything sensitive. Messages are limited to 1,000 characters, and repeated requests can reach a rate limit; an unavailable assistant never means an entry was accepted or rejected. ### Every conversation on the record Open the promotion's RevAssist tab to read full transcripts. Search by name, email, or words from either side of the conversation, filter by date in the promotion's timezone, and page through results. Conversations that are not linked to a participant appear as an anonymous visitor. A participant's own profile has a RevAssist tab for their conversations in that promotion. Viewing transcripts requires permission to view participants, and history stays available after chat is turned off. ### Every language your promotion speaks RevAssist answers in the entrant's language. Your FAQ questions and answers are authored in the default-language promotion and translated in each language variant, where the original promotion controls their structure; review those translations after changing the originals. The widget's own title, welcome message, placeholder, quick questions, and error copy are promotion text like any other and translate with it. ### Create with RevAssist The same AI helps you start the promotion. In promotion creation, choose Create with RevAssist, describe the prize or goal, and RevAssist drafts the title and description. Edit the draft directly or regenerate it, review the suggested setup, and finish in the builder. This is a separate workflow from participant chat: drafting a promotion does not enable the chat widget, which stays off until you turn it on in Settings. ## Common use cases ### Start from a sentence Describe the promotion you want to run and RevAssist creates the starting point for you. ### Skip the blank canvas Generate titles, descriptions, and promotion content, then edit anything in the builder. ### Answer questions instantly Handle questions about dates, prizes, rules, entry methods, referrals, purchases, and more. ### Reduce repetitive support Give participants answers 24/7 and route questions RevAssist cannot resolve to your team. ## Common questions ### What is RevAssist? RevAssist is Revup's promotion AI, and it does two jobs. On your promotion page it is a chat widget that answers participant questions about that promotion. In your dashboard, Create with RevAssist builds the whole promotion. You describe what you want to run and it comes back with a complete promotion: drafted title and description, entry form fields, bonus entries, prizes, and your brand colors, all ready to edit. They are two separate features that share the same assistant. ### Where do RevAssist's answers come from? From your promotion, not the internet. RevAssist is given that promotion's saved details: its dates and timezone, how people enter, which form fields you are asking for, the bonus actions you have enabled, and your prizes. It also gets up to 20 FAQs you write and an excerpt of your published official rules. It is told to answer only from those and to say so when it does not know. ### Can I be sure the answers are right? RevAssist works only from your saved promotion and is told to flag anything it is unsure about, but it is still AI-generated text and it can be wrong. Write clear FAQs, keep them consistent with your official rules, and test the chat before you turn it on publicly. Treat its answers as help for participants, not as an official statement of your rules. ### What happens when my FAQs and my official rules disagree? RevAssist is told to explain both versions, avoid giving a yes-or-no answer on eligibility, and suggest checking with your team. That is an instruction rather than a guarantee, so treat a flagged conflict as a prompt to fix the wording in one place or the other. ### Does what participants type get sent to an AI provider? Yes. To generate a reply, the question and recent conversation go to Revup's AI provider along with your promotion details, including when the question matches one of your FAQs. Revup stores the conversation. The chat tells people not to send passwords, payment details, or private documents, and points them to your entry or claim form for anything you need to collect. ### Can I read what participants asked? Yes. Every promotion has a RevAssist tab listing its conversations, with search across names, emails, and message text, plus a date filter in the promotion's timezone. Each participant's profile has its own RevAssist tab as well. Chats from people who never entered show up as anonymous visitors. Anyone on your team who can view participants can read them. ### Is RevAssist on by default? No. Participant chat stays off until you turn it on, and you turn it on per promotion in Settings on your default-language promotion. Turning it off later stops new conversations but keeps your existing history. ### Does it work in other languages? Yes. RevAssist replies in whatever language someone writes in. You write your FAQs on the default-language promotion and they translate into each language variant, and the chat's own labels translate along with the rest of your page. If you change an original FAQ, review the translations afterward. ### How is Create with RevAssist different from the chat widget? Create with RevAssist helps your team build the promotion inside the dashboard. Describe what you want to run, and it can draft the title, description, entry form, bonus actions, prizes, and design for you to review and edit. The chat widget serves a different purpose: it lives on the public promotion page and answers participant questions. Creating a promotion with RevAssist does not enable participant chat; you turn that on separately. ## Related resources - [Build with AI](/build-with-ai/): Create and edit promotions from Claude, ChatGPT, or Codex through the Revup MCP server. - [Sweepstakes Software](/sweepstakes/): The giveaway workflow RevAssist supports once your promotion is live. - [Winner Management](/winner-management/): What happens after entries close: draws, claims, documents, and fulfillment. ## Learn more For full product detail, examples, and current interface descriptions, use the [canonical RevAssist page](https://revup.com/revassist/).