# See SMS activity alongside email

Understand what a participant has received without switching between channels. Workflow SMS events now appear alongside email in customer message history.

- Canonical HTML: https://revup.com/changelog/sms-history-in-customer-profiles/
- Category: Customer Intelligence
- Feature date: 2026-06-02
- Update published: 2026-09-08

Message history now includes workflow SMS, making it easier to answer questions about a participant’s communications. Channel labels distinguish texts from email, and activity timelines show the corresponding SMS events.

Review available delivery states such as accepted, delivered, or failed, along with consent and number-status events. This adds visibility into existing SMS communications; it does not change which messages your workflows send.


## What you can do

- See email and SMS in the same profile message history.
- Review SMS delivery states and failed sends.
- Find SMS events in customer and participant activity timelines.

## Get started

Open a customer profile to review message history, or inspect the customer or participant Activity timeline for SMS events.

- Related product: [Explore SMS messaging](https://revup.com/sms-marketing/)
- All product updates: https://revup.com/changelog/